Terms of service
Please note that if you are making a purchase from Little Paint Leather, you are agreeing that you have read and agreed to all of the following policies!
-DUE TO THE UNPREDICTABLE NATURE OF HORSES AND/OR OTHER LIVESTOCK/PETS/ANIMALS AND ALL ACTIVITIES SURROUNDING THEM, Little Paint Leather LLC AND IT'S AFFILIATES, WORKERS, AND OWNER(S) CANNOT BE HELD RESPONSIBLE FOR ANY LOSS OR DAMAGE CAUSED WHILE USING ANY OF OUR PRODUCTS.
WARRANTY/RETURN POLICY:
-All of our leather work has a 1 year warranty.
-No Refunds Policy: We do NOT offer refunds. However, there are some exceptions should a major problem arise. If you have a problem, please contact us and we'll be happy to work out a solution. Our warranty on our products just covers repairs/replacements.
-In the event that we do agree on a refund, you'll need to ship your item(s) back to us and only once we receive the item(s) we'll send the refund. Refunds can take a few days to weeks to process especially if you paid by card and not Paypal.
-If anything breaks, fades, chips, falls off, or any other problem occurs, you can ship your tack back and we'll be happy to repair and ship it back. It'll be at no cost to you should it be maker error (my fault) and within 1 year of you purchasing. If it's been damaged due to you, your horse, dog, other unpredictable event or it's been longer than 1 year there will be a cost to cover shipping and repairs.
-Please be sure to care for your tack. If you ship something back to be fixed and it's covered in dirt, sweat, been left out in the sun ect. then your warranty will be voided and we will charge you to fix it. Bottom line, take good care of your tack and it should last a long time, if you don't take good care of it and it falls apart then that's out of our control.
-If you receive your tack and are not happy with it the way it came, please let us know within 7 days of receiving it so we can try to work something out.
-Please keep in mind that if you send something back to get fixed, it's subject to current turn around time.
CONCHO/BUCKLE POLICY:
- Please note that we are NOT the manufacturer of our hardware (conchos, buckles, spots, screws, etc) and we are not responsible for any hardware breaks or failures under normal or extreme conditions. We do our best to source high quality hardware in hopes this doesn't happen, but since we do not manufacture them ourselves, we cannot 100% guarantee them. However, we will offer replacements should anything break!
-We'll do free stone replacement should any rhinestones fall off your conchos in the first 18 months (year and a half) of owning your tack for free. Any needing replacing after that will be subject to shipping charges. This ONLY applies on the conchos we actually make/bling out ourselves. Prism conchos and conchos we buy "pre-blinged" are not covered by this, however we will replace these at wholesale cost.
-As stated in the warranty policy above, if your concho has clearly not been cared for or looks like it's been drug through the dirt, smashed againt a barrel, ect, we're going to charge you to fix it and your warranty will be voided.
-IF the rhinestones have fallen off or been crushed as a result of being improperly handled (hitting a barrel, being dropped on the floor, stepped on ect.), then you'll be subject to shipping and possible repair charges.
-IF your concho falls off your tack, we do NOT cover this. It is YOUR responsibility to check your tack and make sure all screws are tight and not coming undone. On the same note, we do not cover stripped conchos either as it is your responsibility to make sure you put the screw in correctly or find the right sized screw. We will replace these at cost if needed.
-Should your conchos yellow in the first 18 months you have your tack, we'll be happy to replace them at no cost. Any time after the 18 months will be subject to shipping and repair costs.
MISC. POLICIES:
-Once you place an order, we do not offer cancellations. All sales are final.
-If you need your item(s) by a certain date, you need to tell us BEFORE you place the order or else we cannot guarantee it'll be there by that date (plan ahead!).
-You must be 18 years or older to order. I don't mind discussing ideas and designs with anybody under 18, however your parents needs to be involved in the actual ordering/paying process.
-We reserve the right to refuse service to anyone for any reason.
SAFETY DISCLAIMER:
-Be sure to adjust all your tack properly so that it fits correctly and serves it's function.
-Use common sense when riding and working around horses and other livestock to ensure your safety.
-ALWAYS be sure to check your conchos, screws or anything else that may cause a problem on your tack and result in a wreck or safety concern.
-ALWAYS replace anything that's worn out or broken!
-If there is ever a safety concern or something not working properly, DO NOT use your tack!
-DUE TO THE UNPREDICTABLE NATURE OF HORSES AND/OR OTHER LIVESTOCK/PETS/ANIMALS AND ALL ACTIVITIES SURROUNDING THEM, MAGIC'S CUSTOM(IZED) TACK AND IT'S AFFILIATES, WORKERS, AND OWNER(S) CANNOT BE HELD RESPONSIBLE FOR ANY LOSS OR DAMAGE CAUSED WHILE USING ANY OF OUR PRODUCTS.